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연구성과 > 금주의 우수논문

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SSCI Article

Mistreatment from Multiple Sources: Interaction Effects of Abusive Supervision, Coworker Incivility, and Customer Incivility on Work Outcomes
성명 신유형()
소속 경영대학 경영학부
캠퍼스
우수선정주 2021년 06월 1째주
Author 신유형 (Sch Business);
Corresponding Author Info Kang, S (corresponding author), Chosun Univ, Coll Business, 309 Pilmundae Ro, Gwangju 61452, South Korea.
E-mail 이메일 아이콘yuhyung@hanyang.ac.kr
Document Type Article
Source INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH Volume:18 Issue:10 Pages:- Published:2021
Times Cited
External Information http://dx.doi.org/10.3390/ijerph18105377
Abstract Despite the large body of research on workplace mistreatment, surprisingly few studies have examined the interaction effect of multiple interpersonal stressors on employee outcomes. To fill this gap, our research aimed to test the moderating effects of coworker incivility and customer incivility on the relationship between abusive supervision, emotional exhaustion, and job performance. Analyses conducted on 651 South Korean frontline service employees revealed that abusive supervision exerted a significant indirect effect on job performance through emotional exhaustion. Customer incivility strengthened the positive relationship between abusive supervision and emotional exhaustion, as well as the indirect effect of abusive supervision on job performance through emotional exhaustion. Our post hoc analysis demonstrated a three-way interaction between abusive supervision, coworker incivility, and customer incivility; the relationship between abusive supervision and emotional exhaustion was significantly positive only when coworker incivility was high and customer incivility was low. We discuss the implications of our findings for theory and practice.
Web of Science Categories Environmental Sciences; Public, Environmental & Occupational Health
Funding
Language English
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